Returns & Shipping Policy
We Care About Your Order!
Our return policy lasts 15 days. You can receive a full refund when returning your item(s) within this period.
If you receive a defective, incorrect, or incomplete item, please contact us immediately so we can make it right.
For faster assistance with a return or exchange, email us your order number, contact information, and photos/videos of the issue (if applicable).
Please keep all items and packaging materials until your claim is resolved.
Where Do We Ship?
Currently, we ship to France, Germany, United Kingdom, Australia, New Zealand, Canada, and the United States.
When Will My Order Be Shipped?
Before shipping, we process all orders and conduct strict quality control checks. This means the total delivery time
includes both processing and shipping times.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 3-5 business days
Shipping Time: 3-10 business days, depending on your region.
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Free Shipping(Order Value ≥ $99.00): 5-10 business days — 0
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Standard Shipping(Order Value < $99.00): 5-10 business days — $12.99 USD
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Expedited Shipping: 3-5 business days — $24.99 USD
Important Notes:
Orders are not shipped on weekends. Delivery times do not include weekends, holidays, or order processing times.
If you need your order by a specific date, please contact us at
support@sesdress.com.