Privacy Policy

Sesdress ("Sesdress," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, place an order, contact our customer service team, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information About Our Business

This website is operated by Suzhou Xin Xingjie Wedding Dress Co., Ltd., doing business as Sesdress.

Website: sesdress.com
Email: support@sesdress.com
Phone: +86 13182645623

Business Address:

Suzhou Xin Xingjie Wedding Dress Co., Ltd.

Room 2307, Building 8, Jinmao City Garden
No. 777 Jinmen Road
Gusu District, Suzhou, Jiangsu 215008
China

For privacy-related questions, please contact us at support@sesdress.com.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Information You Provide Directly

When you place an order, create an account, contact us, or submit information through our website, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order information

• Product and size selections

• Customization information, where applicable

• Payment-related information

• Customer service communications

• Information you provide when requesting a return, refund, exchange, or cancellation

Please do not provide unnecessary sensitive personal information through our website or customer service channels.

Payment Information

When you make a purchase, payment information may be processed by our payment service providers.

Depending on the payment method you choose, payment providers may collect and process information such as payment card details, billing information, transaction information, or other information necessary to process the payment.

We do not intentionally store customers' complete payment card numbers on our own systems when payment processing is handled by a third-party payment provider.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location based on IP address

• Pages viewed

• Products viewed

• Referring website or source

• Date and time of website visits

• Website interaction information

• Other technical information necessary to operate and secure the website

3. How We Use Personal Information

We may use personal information for the following purposes:

Processing Orders

We use personal information to:

• Process and fulfill orders

• Confirm purchases

• Process payments

• Arrange shipping and delivery

• Provide order tracking information

• Communicate with customers about orders

• Handle returns, refunds, exchanges, and cancellations

Customer Service

We may use your information to:

• Respond to questions

• Provide product information

• Respond to order inquiries

• Assist with shipping issues

• Process return and refund requests

• Investigate damaged, defective, or incorrect orders

• Communicate with you regarding customer service matters

Website Operation

We may use information to:

• Operate and maintain our website

• Improve website functionality

• Understand how visitors use our website

• Detect technical problems

• Prevent fraud and abuse

• Protect the security of our website and services

Business and Legal Purposes

We may also use information when reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from authorities

• Enforce our terms and policies

• Protect our rights, property, and customers

• Resolve disputes

• Detect and prevent fraudulent or unauthorized activity

4. How We Share Personal Information

We do not sell your personal information for money.

We may share personal information with third parties when reasonably necessary to operate our business and provide services to you.

These third parties may include:

Payment Service Providers

Payment providers may process payment and transaction information so that we can accept and process payments.

Shipping and Delivery Providers

We may share necessary information, such as your name, shipping address, telephone number, email address, and order information, with shipping carriers or logistics providers to fulfill and deliver your order.

Technology and Website Service Providers

We may use service providers that help us operate our website, process orders, maintain website functionality, provide technical services, prevent fraud, or provide customer support.

Analytics and Website Measurement Providers

Where used, analytics providers may process information about website visits and interactions to help us understand website performance and improve our services.

Advertising and Marketing Providers

Where used, advertising or marketing service providers may process information about website interactions or advertising activity to help us measure or provide advertising services.

Legal and Regulatory Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a valid legal request

• Protect our rights or property

• Protect the safety of customers or others

• Investigate fraud or other unlawful activity

We only share information with third parties to the extent reasonably necessary for the applicable business, legal, or service purpose.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information about your visit.

We may use cookies for purposes including:

• Keeping products in your shopping cart

• Maintaining shopping and checkout functionality

• Remembering website preferences

• Understanding website traffic and usage

• Improving website performance

• Detecting security issues

• Measuring advertising or marketing performance, where applicable

Some cookies may be provided by third-party service providers that operate services on our behalf.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Order and Transaction Information

When you place an order through our website, we retain information reasonably necessary to process and maintain records of the transaction.

This may include:

• Order number

• Products purchased

• Order amount

• Customer name

• Billing information

• Shipping information

• Payment status

• Shipping and tracking information

• Return or refund information

• Customer service communications relating to the order

We use this information to fulfill your order, provide customer service, maintain transaction records, and comply with applicable legal or accounting requirements.

7. Customer Communications

If you contact us by email, contact form, telephone, or another customer service channel, we may retain the information you provide so that we can respond to your request and maintain an appropriate record of the communication.

We may use previous customer service communications to help resolve an ongoing order, return, refund, or other customer service issue.

8. Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications about our products, services, or promotions.

You may unsubscribe from promotional email communications by using the unsubscribe link included in the relevant email or by contacting us at:

support@sesdress.com

Transactional communications, such as order confirmations, shipping notifications, payment notifications, and information relating to returns or refunds, may still be sent when necessary to complete or support your transaction.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders

• Providing customer service

• Handling returns and refunds

• Maintaining business and transaction records

• Resolving disputes

• Preventing fraud

• Complying with legal, tax, accounting, or regulatory obligations

The length of time information is retained depends on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

For this reason, while we take reasonable steps to protect information, we cannot guarantee absolute security of personal information.

11. Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, payment providers, shipping services, or other external websites.

If you click a third-party link, you will be directed to that third party's website.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

12. Children's Privacy

Our website is not intended for children under the age required by applicable law to independently provide personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at:

support@sesdress.com

13. International Data Transfers

Because we operate an international online store and may work with service providers located in different countries, personal information may be transferred to, stored in, or processed in countries other than the country in which you live.

Where required by applicable law, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy requirements.

14. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• The right to request access to personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of personal information

• The right to request information about how your personal information is used or disclosed

• The right to object to or restrict certain processing

• The right to withdraw consent where processing is based on consent

• The right to request a copy of certain personal information

• The right to opt out of certain marketing communications

These rights are subject to applicable legal exceptions and limitations.

To submit a privacy-related request, contact us at:

support@sesdress.com

Please provide enough information for us to understand and respond to your request.

We may need to verify your identity before completing certain requests in order to protect your personal information from unauthorized access.

15. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the right to:

• Know what categories of personal information we collect and how it is used

• Request access to certain personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Opt out of certain sales or sharing of personal information, where applicable

• Receive information about certain disclosures of personal information

To submit a privacy request, please contact:

support@sesdress.com

We will process applicable requests in accordance with California law.

We do not discriminate against customers for exercising privacy rights available to them under applicable law.

16. European Economic Area and United Kingdom Privacy Rights

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.

Depending on the circumstances, these rights may include:

• Access to your personal information

• Correction of inaccurate personal information

• Deletion of personal information

• Restriction of processing

• Objection to certain processing

• Data portability

• Withdrawal of consent where consent is the legal basis for processing

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority.

To exercise applicable privacy rights, contact:

support@sesdress.com

17. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process information based on one or more of the following:

• Performance of a contract, such as processing and delivering an order

• Compliance with legal obligations

• Legitimate interests, such as website security, fraud prevention, customer service, and business administration

• Consent, where required

• Other lawful bases permitted by applicable law

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.

We encourage customers to review this page periodically for the latest information about our privacy practices.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Sesdress Customer Service

Email: support@sesdress.com

Phone: +86 13182645623

Service Hours: Monday–Friday, 8:30 AM–6:00 PM (UTC+8)

Business Address:

Suzhou Xin Xingjie Wedding Dress Co., Ltd.

Room 2307, Building 8, Jinmao City Garden
No. 777 Jinmen Road
Gusu District, Suzhou, Jiangsu 215008
China