Return & Refund Policy

Thank you for shopping at Sesdress!

We want you to feel confident and satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

We accept returns of eligible standard-size dresses and accessories within 30 calendar days after delivery, subject to the conditions outlined in this policy.

Please contact our customer service team before returning any items.

1. Return Eligibility

Customers may request a return for eligible standard-size dresses and accessories within 30 calendar days after the date of delivery.

Returns are accepted for reasons including:

• Incorrect size or poor fit.

• Dissatisfaction with the style or color.

• Personal preference or a change of mind.

• Damaged, defective or incorrectly shipped items.

To qualify for a return:

• Items must be unworn, unwashed, unaltered and undamaged.

• Items must be in their original condition with all original tags attached.

• Items must be free from stains, makeup, perfume, odors and other signs of use.

• Items must not have been altered, pinned or modified by a tailor.

• Customers must submit their return request within 30 calendar days after delivery.

• Customers must contact our customer service team to obtain return instructions before shipping items back.

Customers may carefully try on dresses to check their fit without losing return eligibility.

2. Standard-Size and Customized Dresses

Standard-Size Dresses

Standard-size dresses are eligible for returns under this policy.

This includes standard-size dresses produced after an order is placed, provided no individual customization has been requested.

Selecting a standard size or standard color offered on our website does not automatically make a dress a customized product.

Customized Dresses

Customized dresses include products made according to:

• Customer-provided body measurements.

• Personalized designs.

• Customer-requested changes to the neckline, sleeves, back, length or other design details.

• Other individual alterations specifically requested by the customer.

Customized dresses are not eligible for change-of-mind returns.

However, customized dresses that arrive damaged, defective or incorrectly made are eligible for an appropriate resolution, including repair, replacement or refund, in accordance with applicable law.

Any non-returnable conditions will be clearly disclosed on the relevant product page before purchase.

3. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom-size dresses made according to individual measurements.

• Personalized dresses or dresses with customer-requested alterations.

• Items that have been worn, washed, altered or damaged after delivery.

• Items missing original tags or essential components.

• Items clearly marked as Final Sale or Non-Returnable before purchase.

These restrictions do not apply to verified defective, damaged or incorrectly supplied products, or where applicable law provides otherwise.

4. How to Request a Return

To request a return, please contact our customer service team at:

Email: support@sesdress.com

Please provide:

• Your order number.

• The item or items you wish to return.

• The reason for the return.

• Clear photographs if the item is damaged, defective or incorrect.

Our customer service team will normally respond within 3 business days.

If your return is eligible, we will provide return instructions and the appropriate return shipping address.

Please do not send items to our business contact address unless specifically instructed to do so.

Returns sent without prior authorization may experience processing delays.

5. Return Shipping Costs

For returns due to sizing issues, personal preference or a change of mind:

• Customers are responsible for return shipping costs.

• Original shipping charges and expedited processing fees are non-refundable, except where required by law.

• We recommend using a trackable shipping service.

• Customers are responsible for arranging shipment to the designated return address.

For verified defective, damaged or incorrectly shipped items, Sesdress will cover reasonable return shipping costs or provide another appropriate resolution without requiring customers to bear return shipping expenses.

We do not accept freight-collect or cash-on-delivery return shipments unless specifically authorized.

6. Restocking Fees

We do not charge any restocking fees for eligible returns.

No additional restocking or handling fees will be deducted from approved refunds.

For non-quality-related returns, customers are responsible only for applicable return shipping costs and any original shipping or expedited processing charges disclosed as non-refundable before purchase.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 business days of delivery.

Please provide your order number and clear photos showing the issue.

After verification, we will offer an appropriate resolution, which may include:

• A free replacement.
• A repair or another mutually agreed remedy.
• A full refund, including applicable original shipping charges.

If a return is required due to our error, Sesdress will cover reasonable return shipping costs.

The recommended 7-business-day reporting period does not shorten our 30-calendar-day return window or limit any rights available under applicable consumer protection laws.

8. Refund Processing Time

Once we receive your returned item, we will inspect it within 3–5 business days.

After the return is approved, we will initiate the refund to your original payment method within 10 business days.

You will receive an email confirmation once your refund has been processed.

Your bank or payment provider may require additional time to make the funds available.

For eligible non-quality-related returns, refunds cover the returned products and applicable refundable taxes, excluding non-refundable original shipping charges and expedited processing fees.

For verified defective, damaged or incorrectly shipped items, applicable shipping charges will also be refunded when a full refund is approved.

If a return is rejected because it does not meet the stated conditions, we will explain the reason and discuss available options with the customer.

9. Order Cancellation

If you wish to cancel an order, please contact support@sesdress.com as soon as possible.

Standard-Size Dresses

Standard-size dress orders may be cancelled for a full refund before shipment.

Once an order has shipped, it cannot be cancelled. However, eligible standard-size dresses may be returned in accordance with this policy.

Customized Dresses

Customized orders may be cancelled for a full refund before customization or production begins.

Once customization or production has started, cancellation may be subject to reasonable costs already incurred, provided those charges were clearly disclosed before purchase and are permitted by applicable law.

We will explain any applicable cancellation charges before processing the cancellation request.

Nothing in this section limits cancellation or refund rights required by applicable law.

10. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color or style, please request a return for the original eligible item and place a new order.

New orders are subject to the prices, promotions, processing times and shipping estimates available at the time of purchase.

11. Delivery Issues and Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information.

If your package is delayed, lost, returned to sender or marked undeliverable, please contact our customer service team.

We will investigate the issue with the shipping carrier and provide an appropriate resolution based on the circumstances and applicable consumer protection laws.

Refunds will not be automatically denied solely because a package was returned or delivery was unsuccessful.

12. Contact Information

For questions about returns, refunds or cancellations, please contact:

Sesdress

Operated by: Suzhou Xin Xingjie Wedding Dress Co., Ltd.

Email: support@sesdress.com

Phone: +86 13182645623

Business Address:

Room 2307, Building 8, Jinmao City Garden, No. 777 Jinmen Road, Gusu District, Suzhou, Jiangsu 215008, China

Website: https://www.sesdress.com

Customer Service Hours: Monday–Friday, 8:30 AM–6:00 PM (UTC+8)

We are committed to resolving customer concerns fairly and promptly.