Return & Refund Policy

1.Standard size dresses and accessories are returnable within 7 business days of delivery.

2.Please make sure all items must be returned in original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached. We may fail to process the return of any items that do not adhere to this return policy.

3.Sesdress will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind.We will take a 10% restocking fee, which will automatically be deducted from your refund.

4.Because we are in different countries, so we don't have the return label can provide you, please send it back by cheapest post office.

5.You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.

6.It will take up to 3 business days for us to process your return and refund once the package arrives back to us (This can take several more days during our peak season). You will receive a refund soon after we check your return package. Please note your bank may take additional days to process the refund.

The following items are not eligible for returns:

1.Custom Size/Color Dresses

2. Size bigger than US16 Dresses

3.Swatches

4.Fabric

5.Ready to Ship Dresses

6.Face Masks

7.Garment Bags

8.Jewelry not in original condition (no longer in original packaging)

9.Shapewear (all items under this section)

10.Robes & Lingerie pieces/sets

11.Any other items marked FINAL SALE

We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items.

All new orders are subject to current turnaround times and prices. Prior pricing or discounts used when the original order was placed will not be honored for a new order.

We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:

1.Irregular or excessive returns history indicative of "wardrobing."
2.Irregular or excessive returns history involving worn, altered, laundered, damaged, missing items.
3.Potential fraudulent or criminal activity.
4.Bulk orders with multiple sizes/variations of items of the same type.

Sesdress will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 7 business days of delivery to you.

If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 7 business days, we may not be able to process a full refund.

Refunds are automatically processed back to the original form of payment and can take us 3 business days to process on our end and 3 business days for your financial institution to get the funds back into your account.

Once the refund is completed on our end, we'll send you a confirmation to the email associated with the order. Keep in mind that for standard returns we offer a refund on the price paid for the item plus applicable tax but we do not refund shipping or rush fees.