Shipping & Delivery

Thank you for shopping at Sesdress!

We are committed to providing clear and transparent shipping information so you can plan your purchase with confidence.

Please review our processing times, shipping options, delivery estimates, and other important shipping information before placing your order.

1. Order Processing Time

Some Sesdress dresses are made or prepared after an order is placed.

Our standard order processing time is 10–15 business days before shipment.

Processing time includes order verification, production or preparation, quality inspection, and packaging.

Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time.

If a product requires a different processing time, the applicable estimate will be displayed on the product page or communicated before purchase.

2. Shipping Methods and Delivery Times

For orders shipped to the United States, we offer the following shipping options:

Estimated total delivery time is calculated from the date the order is confirmed and payment is successfully received.

Delivery estimates are not guaranteed arrival dates.

If an order includes multiple items with different processing times, the estimated dispatch date may depend on the item requiring the longest processing time.

The shipping options and charges applicable to your order will be displayed during checkout before payment.

3. Shipping Destinations

Sesdress ships to selected international destinations.

Available shipping destinations and delivery options may vary depending on the country or region.

Customers can confirm whether delivery is available to their location during checkout.

Shipping costs and delivery estimates for destinations outside the United States may differ from those listed above.

The applicable shipping charges will be displayed before payment.

4. Order Confirmation and Tracking

After placing an order successfully, customers will receive an order confirmation email.

Once an order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take some time to appear in the carrier's system.

Customers may contact support@sesdress.com if they need assistance tracking an order.

5. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other government charges depending on the destination country.

Any taxes or duties collected by Sesdress during checkout will be included in the order total before payment.

Where additional import charges are collected by customs authorities or delivery carriers, the applicable responsibility will be disclosed before purchase where required by law.

Customers should review the applicable customs and import information for their destination before placing an order.

6. Shipping Delays

We make reasonable efforts to process and dispatch orders within the estimated timeframes.

Occasionally, delays may occur due to:

• Customs clearance.
• Carrier disruptions.
• Severe weather conditions.
• Public holidays.
• Incorrect or incomplete shipping information.
• Unexpected production or supply issues.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you and provide updated delivery information.

If an order cannot be fulfilled within the applicable delivery timeframe, customers may contact us to discuss available options, including cancellation or refund where required by applicable law.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact support@sesdress.com as soon as possible.

We will make reasonable efforts to update the address before shipment.

Once an order has been dispatched, address changes may not be possible.

If a package is returned because of an incorrect or incomplete address, we will contact the customer to discuss available redelivery or refund options.

Any additional shipping charges will be communicated before redelivery is arranged.

8. Lost, Damaged, or Undelivered Packages

If your package is lost, damaged during transportation, or has not arrived within the expected delivery timeframe, please contact our customer service team.

We will investigate the issue with the shipping carrier.

Depending on the circumstances, we may offer:

• Updated tracking or delivery information.
• A replacement shipment.
• A refund or another appropriate resolution.

Customers will not automatically be denied a refund solely because a shipment is lost or undelivered.

Any resolution will be provided in accordance with applicable consumer protection laws.

9. Order Cancellation and Returns

If you wish to cancel your order, please contact support@sesdress.com as soon as possible.

Eligible standard-size dress orders may be cancelled for a full refund before shipment.

Once an order has shipped, it cannot be cancelled. However, eligible standard-size dresses may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Customized or personalized dresses are generally not eligible for change-of-mind returns.

For complete information, please review our Return & Refund Policy.

10. Contact Information

For questions about shipping, delivery, tracking, or order status, please contact:

Sesdress

Operated by: Suzhou Xin Xingjie Wedding Dress Co., Ltd.

Email: support@sesdress.com

Phone: +86 13182645623

Business Address:

Room 2307, Building 8, Jinmao City Garden, No. 777 Jinmen Road, Gusu District, Suzhou, Jiangsu 215008, China

Website: https://www.sesdress.com

Customer Service Hours: Monday–Friday, 8:30 AM–6:00 PM (UTC+8)

We are committed to providing reliable delivery information and timely customer support.