Greetings from Sesdress. Our mission is to offer you a refined and sophisticated experience in selecting dresses. To guarantee that your shopping journey is enjoyable and seamless, we have implemented the following shipping policies:
Where Can We Shipping to?
When will you ship my order after I order it?
Before your order is shipped, Sesdress has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.
Total Delivery Time = Processing Time + Shipping Time
Shipping Time: Delivery generally takes 7-15 business days, But this is depending on your region.
Please note: Orders are not shipped on the weekend and delivery times do not include weekends, holidays or order/product handling times. For urgent orders that If you need to receive at the appointed time, please contact us through support@sesdress.com
How to track your order?
How is Sales Tax Applied?
We do not charge any sales tax on orders.
If you have any inquiries regarding the Shipping Policy, do not hesitate to reach out to us:
Thank you for shopping at Sesdress.
If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund.
RETURN POLICY:
| GENERAL POLICY |
1.Standard size dresses and accessories are returnable within 7 business days of delivery. Note: *Sesdress will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. *Returns involving 2–3 items from one or multiple orders will incur a 15% restocking fee, which will be deducted from your refund. For returns of 4 or more items, a 30% restocking fee will apply and be deducted from the total refund amount. *For returns initiated by the customer, the return shipping cost is the customer's responsibility. Please note that the original shipping fees are non-refundable. |
| NON-RETURNABLE ITEMS |
The following items are not eligible for returns: 1.Custom Size/Color Dresses 2. Size bigger than US16 Dresses 3.Swatches 4.Fabric 5.Ready to Ship Dresses 6.Face Masks 7.Garment Bags 8.Jewelry not in original condition (no longer in original packaging) 9.Shapewear (all items under this section) 10.Robes & Lingerie pieces/sets 11.Any other items marked FINAL SALE |
EXCHANGES:
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We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items. All new orders are subject to current turnaround times and prices. Prior pricing or discounts used when the original order was placed will not be honored for a new order. |
RESERVED RIGHTS REGARDING RETURNS:
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We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to: 1.Irregular or excessive returns history indicative of "wardrobing." |
DAMAGED, DEFECTIVE, OR MIS-SHIPPED DRESSES:
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Sesdress will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 7 business days of delivery to you. If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 7 business days, we may not be able to process a full refund. |
RETURN INSTRUCTIONS:
| INSTRUCTIONS | 1) Initiate a return: Please email us at support@sesdress.com with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days. 2) Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange. 3) Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund. |
| RETURN PROCESS | Once we have the package back, it generally takes our team up to a week to process the return back into our warehouse. |
| REFUND PROCESS |
Refunds are automatically processed back to the original form of payment and can take us 3 business days to process on our end and 3 business days for your financial institution to get the funds back into your account. Once the refund is completed on our end, we'll send you a confirmation to the email associated with the order. Keep in mind that for standard returns we offer a refund on the price paid for the item plus applicable tax but we do not refund shipping or rush fees. |
| IMPORTANT NOTE | Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Sesdress items in your return package as we are unable to send them back to you. |
CANCELLATION POLICY
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that the most our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We’re here to assist you.
At Sesdress.com, we take your privacy very seriously. We make every effort to maintain the trust you place in us. Please read below for more details about our Privacy Policy. Your use of this website constitutes your acceptance of our Privacy Policy.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from Sesdress.com.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as your credit/debit card number), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We only share your personal information with Google. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
In addition, we will not share your personal information with any other third parties.
INFORMATION SECURITY
To protect your personal information, we take reasonable precautions and follow industry good practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
The right to access the information we hold about you. If you wish to be informed what Personal Data we hold about you, please contact us.
Request correction of your personal data. You have the right to have your information update or correct if that information is inaccurate or incomplete.
Request erasure of your personal data. You have the right to ask us to delete any personal information we collect directly from you.
If you would like to exercise these rights, please contact us by email at support@sesdress.com.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us via email support@sesdress.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes made will be posted here.
HOW CAN YOU CONTACT US?
If you have any questions or comments about our privacy policy, please contact us by email or phone.
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